Ticketing User Guide

h1. Issue List

General Issues list (Projects > Issues) shows all issues. Within a project page, the Issues list contains only issues belonging to the project. Every issue has its own ID #. A subtask issue is marked by an arrow if sorted below its parent task.

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Since issues are core and often numerous items in Ticketing System, there are additional functions in the Issues list as well as sorting by clicking on every column’s name (sorting is available if a column name is marked in blue in all Issue lists).

Extended filtering options include all issue statuses, fields, updates by users, properties, and relations. Installed Redmine plugins may also add filters to the system. Custom fields, created by an administrator, can also be used as filters (if set to).

By default, only *status*  filter is expanded and list is showing all Open issues (basic status filter uses status categories: *Open / Closed / Any* ).

Selecting *Is*  or * Is not* adds full list of Issue statuses. You can select one status by selecting from the drop-down list or select multiple statuses by clicking on the “+” icon and use Shift + click to select more than one; this also works on all additional filters (described below).

After setting filters, click Apply to filter the Issues list, Clear to return to default filter and sorting settings, or Save to create a new Query.

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You can add numerous filters from the provided list (explained below) or uncheck a filter to stop using it.

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The Options menu, when expanded, gives you the opportunity to manage Issues list columns (add, remove, reorder); group issues by the values in a selected column, show issue descriptions or last notes (description / note will appear below the corresponding issue row). You can also calculate the total estimated time or total spent time (appears above the list table).

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