Role & Permission » History » Version 1
Redmine Admin, 18-05-2023 02:40 PM
| 1 | 1 | Redmine Admin | h1. Role & Permission |
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| 3 | Currently this ticketing system will be rollout and used by SGIT team only. |
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| 5 | h2. Role available |
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| 7 | # Manager |
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| 9 | Manager will have the full access to create or update ticket.. |
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| 11 | # Engineer |
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| 13 | Meanwhile, an engineer can create ticket, he or she can update the ticket's status to "resolved", but not to change status to "closed" |
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| 15 | h2. Project Access Permission |
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| 17 | This will depending on the team or project each individual working on: |
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| 19 | eg. |
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| 20 | Helpdesk Engineer can access to Helpdesk Project only |
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| 21 | SAP Specialist can access to SG SAP Support Project & MY SAP Support Project. |