Ticketing User Guide

h1. Ticketing System User Guide

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h2. Introduction

The Ticketing System is a flexible project management web application. It provides issue tracking, time tracking, and multiple project management capabilities. This guide will help users navigate the Ticketing System and utilize its features effectively.

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h2. 1. Logging In

# Open your web browser and go to the Ticketing System URL.

# Enter your *Username* and *Password*.

# Click *Login*.

# If you forget your password, click *Forgot your password?* to reset it.

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h2. 2. Dashboard Overview

After logging in, you will see:

* **Top Navigation Bar**: Contains links to Home, My Page, Projects, Administration (if applicable), Help, and Logout.

* **Sidebar**: Quick access to different modules (Issues, Time Entries, Gantt, Calendar, etc.).

* **Main Content Area**: Displays project activities, news, and latest updates.

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h2. 3. Creating a New Project

# Click *Projects* from the top navigation.

# Click *New Project*.

# Fill in the required details:

   * *Project Name*

   * *Identifier* (unique key for URLs)

   * *Description*

   * *Public/Private* (visibility settings)

# Select relevant modules (Issues, Wiki, Files, etc.).

# Click *Create*.

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h2. 4. Managing Issues

h3. Creating an Issue

# Navigate to the relevant project.

# Click *New Issue*.

# Fill in details:

   * *Tracker* (Bug, Feature, Task, etc.)

   * *Subject* (short summary)

   * *Description*

   * *Priority* (Low, Normal, High, etc.)

   * *Assignee* (optional)

   * *Due Date*

# Click *Create*.

h3. Updating an Issue

# Open the issue you want to update.

# Click *Edit*.

# Modify relevant fields.

# Click *Save*.

h3. Closing an Issue

# Open the issue.

# Change the *Status* to *Closed*.

# Click *Save*.

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h2. 5. Time Tracking

# Open the issue you worked on.

# Click *Log Time*.

# Enter:

   * *Hours spent*

   * *Activity* (Development, Testing, etc.)

   * *Comment* (optional)

# Click *Save*.

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h2. 6. Using the Wiki

# Go to the project’s *Wiki* module.

# Click *Edit* or *New Page*.

# Add content using Markdown or Textile formatting.

# Click *Save*.

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h2. 7. Managing Users & Roles

# Go to *Administration > Users*.

# Click *New User* to add a new user.

# Assign roles and permissions.

# Click *Create*.

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h2. 8. Generating Reports

# Navigate to *Issues* in a project.

# Use filters to narrow down results.

# Click *Apply*.

# Export as CSV, PDF, or Excel (if enabled).

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h2. 9. Configuring Email Notifications

# Click *My Account*.

# Select *Email Notifications*.

# Choose the notifications you want to receive.

# Click *Save*.

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h2. 10. Integrations & Plugins

* The Ticketing System supports various plugins for extended functionality.

* Check *Administration > Plugins* to install and configure additional features.

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h2. Conclusion

This guide provides a basic overview of the Ticketing System’s features. For more advanced settings, refer to the system’s official documentation or contact your administrator.