User Guide¶

Ticketing System User Guide¶

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Introduction
The Ticketing System is a flexible project management web application. It provides issue tracking, time tracking, and multiple project management capabilities. This guide will help users navigate the Ticketing System and utilize its features effectively.¶

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1. Logging In

1. Open your web browser and go to the Ticketing System URL.
2. Enter your Username and Password.
3. Click Login.
4. If you forget your password, click Forgot your password? to reset it.

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2. Dashboard Overview
After logging in, you will see:

• Top Navigation Bar: Contains links to Home, My Page, Projects, Administration (if applicable), Help, and Logout.
• Sidebar: Quick access to different modules (Issues, Time Entries, Gantt, Calendar, etc.).
• Main Content Area: Displays project activities, news, and latest updates.

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3. Creating a New Project

1. Click Projects from the top navigation.
2. Click New Project.
3. Fill in the required details: * Project Name * Identifier (unique key for URLs) * Description * Public/Private (visibility settings)
4. Select relevant modules (Issues, Wiki, Files, etc.).
5. Click Create.

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4. Managing Issues¶

Creating an Issue

1. Navigate to the relevant project.
2. Click New Issue.
3. Fill in details: * Tracker (Bug, Feature, Task, etc.) * Subject (short summary) * Description * Priority (Low, Normal, High, etc.) * Assignee (optional) * Due Date
4. Click Create.

Updating an Issue

1. Open the issue you want to update.
2. Click Edit.
3. Modify relevant fields.
4. Click Save.

Closing an Issue

1. Open the issue.
2. Change the Status to Closed.
3. Click Save.

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5. Time Tracking

1. Open the issue you worked on.
2. Click Log Time.
3. Enter: * Hours spent * Activity (Development, Testing, etc.) * Comment (optional)
4. Click Save.

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6. Using the Wiki

1. Go to the project’s Wiki module.
2. Click Edit or New Page.
3. Add content using Markdown or Textile formatting.
4. Click Save.

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7. Managing Users & Roles

1. Go to Administration > Users.
2. Click New User to add a new user.
3. Assign roles and permissions.
4. Click Create.

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8. Generating Reports

1. Navigate to Issues in a project.
2. Use filters to narrow down results.
3. Click Apply.
4. Export as CSV, PDF, or Excel (if enabled).

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9. Configuring Email Notifications

1. Click My Account.
2. Select Email Notifications.
3. Choose the notifications you want to receive.
4. Click Save.

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10. Integrations & Plugins

• The Ticketing System supports various plugins for extended functionality.
• Check Administration > Plugins to install and configure additional features.

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Conclusion
This guide provides a basic overview of the Ticketing System’s features. For more advanced settings, refer to the system’s official documentation or contact your administrator.¶

1. User_Account_and_Login
2. Role_&_Permission
3. Project
4. Issue
• Create_Issue
• Edit_Issues_(Issue_page)
• Issue_Workflow
• Issue_List

For other guides, refer to
https://www.redmine.org/projects/redmine/wiki/user_guide
https://www.redmineup.com/pages/help/redmine